Class Packs Explained
Class packs allow the user to have flexibility in booking their classes. You can buy 4,8 or 12 class credits at any time. You can then use these credits to book classes within a 4 week time window. This window begins from the date of your first booked class.
The pack system allows you to mix'n'match your classes. For example, if you usually attend "Intermediate Pole Class" but you have a work commitment that week, you can book into "Spin Pole" instead.
If your schedule is always changing, you can wait until the day of a class to book into it - but beware, sometimes if you wait too late, the class may become full.
When classes are full, you may join a waitlist. If someone cancels the class, you will be notified by email and given a chance to take the newly freed-up space.
Click "Membership FAQ's" or go the FAQ tab to learn more.
We understand that life is busy and sometimes you may have to cancel a class. We remind all members that we have a 24-hour cancellation policy in place.
• If you cancel a class less than 24 hours before the class start time, you lose the credit.
• If you cancel a class more than 24 hours before the class start time, your credit will be returned to you and you can rebook a different class (within your 4 week period). Please note that rebooking is your responsibility.
To avoid forfeiting credits due to late cancellations:
If last minute schedule changes are something that happens to you frequently, then perhaps wait until the day of the class to book into it).
If you must make a late cancellation and your class is full, please cancel the class on the system to allow people on the waitlist to take your place. Be sound!
This cancellation policy is also available for your perusal in the descriptions of the membership options on TeamUp. You agree to these terms upon purchase of memberships with House of Pole Ireland.
Cancellations
Memberships
Members are considered to be students who have an active membership with House of Pole. Members can avail of special rates for studio rental as well as access to some events.
In effect, memberships and class packs are one and the same. If you have an active class pack, you have an active membership.
Terms & Conditions
All memberships, class packs and drop-in single classes are non-transferrable and non-refundable.
House of Pole reserves the right to amend the timetable at any time and to cancel any classes which don't meet minimum required numbers to run. In the event that you are booked onto a class that gets cancelled, your credit will be returned to you and you can book into an alternative class. We will do our utmost to minimise class cancellations and schedule disruptions.
Cancellation Policy
All classes are subject to a 24 hour cancellation policy. Classes purchased as a "drop-in" single use class, and credits from class packs are included in this policy.
The 24-hour cancellation window means, if you are booked onto a class, you need to give 24 hours notice in order to rearrange the class and recover the credit. Any late cancellations (those within 24 hours of the class start time) will result in the credit being forfeited.
To rearrange your class, you must first unregister from the class you originally booked and then book an alternative class that suits you. This can be done by the customer if there is more than 24 hours between the deregistration and the start time of the class. You do not need to immediately book into another class. Rebooking can be done at a later time as long as you use all your credits before the end of the term for which they were purchased.
If you try to rebook your class less than 24 hours before the class start time, you will lose your credit. It will be forfeited. This policy is in place for all students and classes.